The Phoenix Residents Group (PRG) is at the heart of the Community Gateway model. Its role is to monitor and scrutinise performance and recommend improvements to service delivery, as well as being the key forum for policy consultation and the conduit between the Local Area Panels and the Board.

For the first 10 months PRG was an open meeting. It was advertised widely so all interested residents could attend. Following the first Annual General Meeting it was formalised and now has two delegates from each of the area panels as well as two from the Leaseholders Forum. All these delegates are elected by their peers and accountable to them.

The Chair and Vice Chair of PRG sit as observers at the Board meetings and attend all the Board away days and training events.

The PRG had their first residential training weekend in November 2009.
The relationship between the PRG and the Board is crucial to maintaining the position of residents at the heart of Phoenix.