Phoenix Community Housing (Phoenix) is committed to ensuring that all its tenants and leaseholders receive a high quality environmental maintenance service. Phoenix will work with the tenants and leaseholders to ensure the level of service is to the quality its residents.

In implementing this policy, Phoenix will have due regard to the Housing Corporation's Regulatory Code and Guidance.

Environmental maintenance is a priority for Phoenix as well as for local residents and Phoenix is fully committed to a regular, high quality grounds maintenance service and trees maintenance program for the Bankfoot, Bellingham and John Henry areas. The environmental maintenance service will be monitored and reviewed on a regular basis and the service will aim for excellence. 

 

Phoenix will have an environmental maintenance team which will consist of specialist staff to carry out the following:-

The grounds maintenance to all the green areas within Bankfoot, Bellingham and John Henry will be carried out a regular basis dependant on the season requirements

A detailed set of procedures will be developed to accompany this policy. The procedures will outline the type of actions to be taken and the timescales for such actions.

In carrying out its services, Phoenix is committed to:

The Director of Housing will be responsible for the effective implementation of this policy.

The Director of Housing is responsible for ensuring that all staff are aware of and appropriately trained in Phoenix's procedures relating to environmental maintenance.

The Director of Housing will also be responsible for ensuring effective links with Lewisham Council and other agencies at a strategic level to ensure that Phoenix can contribute to wider issues in relation to environmental maintenance.

The Director of Housing will ensure that this policy continues to be developed and improved in accordance with the Phoenix's Tenant Participation and Consultation Policy.

 

Phoenix will monitor the effectiveness and implementation of this policy to ensure that it achieves its aims.

Phoenix will closely monitor the environmental maintenance service. Phoenix will work closely with other social landlords in the area to benchmark the effectiveness of its environmental maintenance service. 

Performance

Phoenix will provide ‘high level' performance information in this service area for monitoring purposes by the Board or working parties which will include residents, officers and other stakeholders.

Phoenix will develop performance information at a more detailed level and present it as required.

Any review of this policy will take place in conjunction with Phoenix tenants and leaseholders and will ensure that it takes account of legislative changes and the development of best practice initiatives internally or externally so that improvements in performance can continue to be made. 

 

Equality and Diversity Policy

Customer Care Procedures

Complaints Policy

Tenant Participation and Consultation Policy

Anti-Social Behaviour Policy

Caretaking Policy

Phoenix's Tenancy Agreement

Phoenix's Tenants Handbook