- Contact details
- How to pay your rent
- Bulky Refuse in the Communal Areas
- Fly-tipping: let us know!
- Join the Phoenix Walkabouts
- Overcrowding in Phoenix Homes
- Phoenix Environmental Services
- Phoenix contacts
- Phoenix joins house exchange scheme
- Report Anti Social Behaviour (ASB), 24 hours a day
- Talk to us!
- The Phoenix Anti Social Behaviour Caseworker Teams 1, 2 and 3
- The Phoenix Income Caseworker Teams 1, 2 and 3
- The Phoenix Tenancy Caseworker Teams 1, 2 and 3
- The Phoenix Voids and lettings Caseworker Teams 1, 2 and 3
- Transfers and Allocations
POLICY
The Community Gateway model has two elements:
- The Community Gateway Process
- The Community Gateway Association
The Community Gateway Process is designed to cement lasting community involvement and ownership by creating more opportunities for all residents to take charge of their own destinies.
The Community Gateway Association is developing a community empowerment strategy spelling out how tenants and leaseholders can increase their involvement in decision-making and management.
The starting point for the Community Gateway Model is that the future of people's homes must be shaped by the people themselves.
Achieving local solutions to local issues requires people to develop the ability and power to identify the concerns they have about their homes and neighborhoods and act upon them.
Residents can choose how much power they want and when they want it with built-in capacity to increase their level of involvement when they say so.
People are interested in issues that affect them and their local neighborhood. There is a need for residents to be able to become engaged at a level they identify with.
Residents would be able to decide how much they want to make use of a range of opportunities including:
- Accessing services provided by the landlord.
- Establishing a range of participation levels, including local meetings or tenants and residents associations.
- Creating opportunities for all local people to develop their communities.
The Community Gateway Model offers the promise of individuals determining their own future with safeguards ensuring that government requirements are met.

Meadows Estate
See lots more pictures of the Phoenix area in our Picture Gallery.
See lots more pictures of the Phoenix area in our Picture Gallery.