• Welcome to Phoenix
• The Board
• Residents Group
• Local Panels/Groups
• Leaseholders Forum/Group
• Executive Management Team

• Contact details
• Join the Phoenix Walkabouts
• Moving In - Phoenix Lettings Standards
• Overcrowding in Phoenix Homes
• Phoenix Area Teams 1, 2 and 3
• Phoenix Contacts
• Phoenix joins house exchange scheme
• Report Anti Social Behaviour (ASB), 24 hours a day
• Talk to us!
• Transfers and Allocations

• Rent Arrears Policy
• Rent and service charges
• Rent is not a Luxury!
• Rent increases
• How and where to pay your rent
• VOLUNTEERS WANTED for focus groups for our services
• Renting a garage
• Housing Benefit Rent Accounts STOP PRESS
• Rent Setting

• New Repairs appointments
• REPORTING COMMUNAL REPAIRS IN THE PHOENIX AREA
• Responsive Repairs
DIY Hints & Tips
• Boilers - advice for cold weather
• Scalding Risk from Domestic Hot Water Systems
• Repairs and Maintenance
• Painting Doors
• Winter Plumbing Tips
• Condensation

• Caretaking Service explained
• Caretakers What They Do
• Caretaking

• Phoenix Areas
• New Balconies at North Downham
• Finding the Cheapest Energy Supplier
• Major Works, use Your Services, Enter your Postcode into the Box
• Save energy and money (energy tips)
• Energy efficiency and windows works
• Energy
• Energy use - It all adds up!
• Works to Your Home - Introduction
• Works to Your Home - What you need to know

• Phoenix Environmental Services
• Bulky Refuse in the Communal Areas
• Fly-tipping: let us know!
• Grounds Maintenance Standards
• Rubbish and Lumber: how do we get it removed?

• The Home Ownership Team
• Leaseholders group members
• What the Leaseholders Group does
• Leaseholders Group Meetings
• Home Ownership and Leaseholders - Frequently Asked Questions
• Ways to pay
• Work to loft spaces and storage of belongings
• Gas safety
• Service standards: When can I expect a response?
• Make sure we have your contact details

• Report Anti Social Behaviour (ASB), 24 hours a day
• Anti-Social Behaviour Strategy
• Asbestos Policy
• Forster House: Phoenix ASB Team reports