- Contact details
- How to pay your rent
- Bulky Refuse in the Communal Areas
- Fly-tipping: let us know!
- Join the Phoenix Walkabouts
- Overcrowding in Phoenix Homes
- Phoenix Environmental Services
- Phoenix contacts
- Phoenix joins house exchange scheme
- Report Anti Social Behaviour (ASB), 24 hours a day
- Talk to us!
- The Phoenix Anti Social Behaviour Caseworker Teams 1, 2 and 3
- The Phoenix Income Caseworker Teams 1, 2 and 3
- The Phoenix Tenancy Caseworker Teams 1, 2 and 3
- The Phoenix Voids and lettings Caseworker Teams 1, 2 and 3
- Transfers and Allocations
Housing Management and all departments: 0800 0285 700 ( free from your landline only) or 0844 264 2844 (low cost from your mobile) For all your calls Monday to Friday, 8.00am to 5.00pm
Emergency calls for repairs only at all other times.
Wren Court: 15 London Road, Bromley, BR1 1DE
Open Monday to Friday, 9am to 5pm
Open Monday to Friday, 9am to 5pm
Bellingham Housing Office:109, Randlesdown Road, SE6 3HB.
Open Mondays 9-11am and Thursdays 3-5pm
Open Mondays 3-5pm and Thursdays 9-11am
Phoenix Residents' Group (PRG) and local area panels: Yvette 0208 290 2817 or Tina 0208 290 2816
Registered address: Wren Court, 15 London Road, Bromley, BR1 1DE.
Contact details for our Anti-Social Behaviour and Tenancy teams can be viewed using the links on the left. You can also email us at Customer Services by clicking on the tab above.
Our Commitment to You.
We Will:
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Treat you with respect and courtesy at all times
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Listen and respond appropriately and sensitively to you
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Wear name badge
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Identify ourselves when answering the phone
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Always carry our Phoenix ID when visiting your home
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Make a record of conversations so you do not have to repeat yourself
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Clearly explain why if we cannot help you
Our Vision:
To significantly improve the quality of our Customers experience when they contact us.
Our Aim:
To make it easier for you to contact us in a way that suits you.
See lots more pictures of the Phoenix area in our Picture Gallery.