Phoenix Community Housing: Customer Services

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ABOUT US

CUSTOMER SERVICES

YOUR RENT

REPAIRS

DIY Hints & Tips

CARETAKING

COMPLAINTS, COMMENTS & COMPLIMENTS

Contacts

Customer Services

Housing Management and all departments: 0800 0285 700 ( free from your landline only) or 0844 264 2844 (low cost from your mobile)

For all your calls Monday to Friday, 8.00am to 5.00pm

Emergency calls for repairs only at all other times.

Wren Court: 15 London Road, Bromley, BR1 1DE
Open Monday to Friday, 9am to 5pm

Bellingham Housing Office:109, Randlesdown Road, SE6 3HB.
Open Mondays 9-11am and Thursdays 3-5pm

Downham Leisure Centre: 7-9 Moorside Road, Downham, Bromley BR1 5EP
Open Mondays 3-5pm and Thursdays 9-11am

Phoenix Residents' Group (PRG) and local area panels: Yvette 0208 290 2817 or Tina 0208 290 2816

Registered address: Wren Court, 15 London Road, Bromley, BR1 1DE.

Contact details for our Anti-Social Behaviour and Tenancy teams can be viewed using the links on the left. You can also email us at Customer Services by clicking on the tab above.

Our Commitment to You.

We Will:

Treat you with respect and courtesy at all times
Listen and respond appropriately and sensitively to you
Wear name badge
Identify ourselves when answering the phone
Always carry our Phoenix ID when visiting your home
Make a record of conversations so you do not have to repeat yourself
Clearly explain why if we cannot help you

Our Vision:

To significantly improve the quality of our Customers experience when they contact us.

Our Aim:

To make it easier for you to contact us in a way that suits you.

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Picture gallery

Phoenix 3rd Festival 1st May 2010
See lots more pictures of the Phoenix area in our Picture Gallery.