- Contact details
- How to pay your rent
- Bulky Refuse in the Communal Areas
- Fly-tipping: let us know!
- Join the Phoenix Walkabouts
- Overcrowding in Phoenix Homes
- Phoenix Environmental Services
- Phoenix contacts
- Phoenix joins house exchange scheme
- Report Anti Social Behaviour (ASB), 24 hours a day
- Talk to us!
- The Phoenix Anti Social Behaviour Caseworker Teams 1, 2 and 3
- The Phoenix Income Caseworker Teams 1, 2 and 3
- The Phoenix Tenancy Caseworker Teams 1, 2 and 3
- The Phoenix Voids and lettings Caseworker Teams 1, 2 and 3
- Transfers and Allocations
CARETAKING
Phoenix employs a number of caretakers who look after our blocks of flats and estates. The Caretaking Manager is Carl Lynch, the Caretaking Supervisor is Mark Rayner. They carry out regular estate inspections to ensure that the caretakers are carrying out their duties and keeping the blocks and estates clean and litter free.
Contact Details
E-mail address - caretaking@phoenixch.org.uk
E-mail address - caretaking@phoenixch.org.uk
Phone Number - 0800 0285 700 (free from your landline only) or 0844 264 2844 (low cost from your mobile)
The main responsibilities of the caretaking service:
- Carry out cleaning to all internal and external areas as directed. E.g. - Lifts, staircases, corridors, landings, walls, and windows etc. and including the removal of graffiti from all communal areas and use mechanical cleaning equipment as directed.
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Check communal lighting to all areas and replace bulbs as required.
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Carry out checks to communal areas and report communal repairs, keep records, post inspect repairs and confirm work has been completed.
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Carry out minor grounds maintenance tasks to areas as directed.
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Remove weeds from all hard surface areas and apply herbicide when required.
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Check paladins regularly, rotate/ change as required and ensure no spillage is left on chamber floors, disinfect area as necessary
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Regularly check all chutes; unblock if required to ensure they are free from obstructions.
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Remove Lumber/ Furniture etc. from communal areas to lumber stores or designated pick up points and assist when collected.
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Ensure that during periods of snow that all paths and roads are salted and gritted.
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Unblock gully drains and ensure covers are free from obstructions
Workloads
The caretakers workloads are reviewed regularly, the current workloads are listed below with names, days, estates, blocks and flat number.
Keith Inwood, Patch 1:
Mondays - Longford House 1 - 16, Ingrebourne House 1 -16.
Tuesdays - Darent House 1 - 8, Beverley House 1 - 16.
Wednesdays - Ember House 1 - 8, Crane House 1 - 8, Wandle House 1 - 16.
Thursdays - Darent House 9 - 16, Ravensbourne House 1 - 16, Rythe House 1 - 8.
Gale Headly, Patch 2:
Mondays - Forster House 1 - 54.
Tuesdays - Langthorne Court 1 - 42.
Wednesdays - Whitefoot Lane 34 - 40, 46 - 52, 58 - 64, 66 - 72, 74 - 80, 86 - 92.
Len Wiggins, Patch 3:
Mondays - Brandon House 1 - 30, Tyrrell House 1 - 16.
Tuesdays - Melfield Gardens 17 - 32, Rokell House 1 - 30.
Wednesdays - Hazlehurst Court 1 - 64.
Thursdays - Millcroft House 1 - 26.
Michelle Manning, Patch 4:
Mondays - Brunner House 1 - 15, Hoover House 1 - 15, Bourneside Gardens 5 - 37,
Tuesdays - Marriot House 1 - 15, Waterer House 1 - 15, Bourbon House 1 - 15, Chestnut Close 20 - 35.
Wednesdays - Primrose Close 6 - 41, .
Thursdays - Beckenham Hill Road 9 - 63.
Chris Ball, Patch 5:
Tuesdays - Avondale Road 122 - 162, Swiftdens Way 66 - 100.
Wednesdays - Swiftdens Way 6 - 64.
Thursdays - Grovehill Court 1 - 39, Chingley Close 3 - 36.
Steve Pitt, Patch 6:
Mondays - Nayland House 1 - 24, Newham House 1 - 18, Durnford House 1 - 25, Dunster House 1 - 20.
Tuesdays - Dedham House 1 - 12, Flatford House 1 - 18.
Wednesdays - Whitchurch House 1 - 12.
Ken Ellison, Patch 7:
Mondays - Passfields 1 - 65.
Tuesdays - Passfields 66 - 101.
Wednesdays - Falkland House 1 - 30, Randisbourne Gardens 1 - 45.
Brendan Ryan, Patch 8:
Mondays - Sedgehill Road 9 - 49.
Tuesdays - Sedgehill Road 42 - 88.
Wednesdays - Stoms Path 6 - 28.
Thursdays - Steve Biko Lane 6 - 31
Fridays - Sedgehill Road 121 - 155.
Daily - Southend Lane 251 - 289.
Richard Harding, Patch 9:
Mondays - Dunfields Gardens 1 - 49.
Tuesdays - Oslac Road 1 - 59.
Wednesdays - Lushington Road 23 - 131.
Thursdays - Lushington Road 10 - 68.
Daniel Walsh, Patch 10:
Mondays - Thurbarn Road 1 - 71.
Tuesdays - Thurbarn Road 42 - 88.
Wednesdays - Oslac Road 2 - 60.
Thursdays - Dunfield Road 8 - 66.
Fridays - Dunfield Road 25 - 107.
Gary Parkinson, Patch 11:
Mondays - Marton Close 1 - 29, Berkshire House 1 - 40.
Tuesdays - Bellingham Green 18 - 28a, Randlesdown Road 127 - 129a, Swallands Road 73 - 93a, Elfrida Crescent 46 - 52.
Wednesdays - St Amunds Close 1 - 28.
Tochukwu Chikezie, Patch 12:
Mondays - Battersby Road 31 - 123.
Tuesdays - Battersby Road 125 -147, Scarlett Road 4 - 50.
Wednesdays - Scarlett Road 3 - 62.
Thursdays - Waters Road 22 - 98.
Terry Stephenson, Patch 13:
Mondays - Hexal Road 4 - 62.
Tuesdays - Hexal Road 42 - 61.
Wednesdays - Gilton Road 4 - 62.
Thursdays - Gilton Road 8 - 61.
Fridays - Castillion Road 53 - 87.
Adrianne Bowness, Patch 14:
Mondays - Evans Road 1 - 69.
Tuesdays - Evans Road 2 - 81.
Wednesdays - Evans Road 72 - 106, Waters Road 188 - 194.
Thursdays - Wingrove Road 1 - 36, Boundfield Road 72 - 831.
Vicky Harding, Patch 15:
Mondays - Crutchley Road 67 - 125.
Tuesdays - Crutchley Road 10 - 114.
Wednesdays - Boundfield Road 128 - 213.
Thursdays - Waters Road 204 - 274.
Mobil Team - Ian Smith and Lance Balzaretti, Patch 16:
Mondays - Gareth Grove 22 - 36, Launcelot Road 77 - 127, Boyland Road 15 - 37, Rangefield Road 45 - 51, Ravenscar Road 9 - 59, Tristram Road 19 - 41, Wookbank 10 - 32, Capstone Road 44 - 66, Lamerock Road 16 - 22, Dagonet Gardens 5 - 16, Merlin Gardens 7 - 18.
Tuesdays - Riverpark Gardens 6 - 76, Brookehowse Road 211 - 285, Farmstead Road 25 - 94, Lentmead Road 11 - 34.
Wednesdays - Arnulf Street 35 - 62, Cowden Street 9 - 24, Ghent Street 19 - 25, Grangemill Road 31 - 37, Grangemill Way 14 - 20, Knapmill Road 67 - 73, Moremead Road 19 - 23a, Ottenden Street 63 - 69, Playgreen Way 5 - 84.
Thursdays - Bromley Hill 21 - 51, Farmfield Road 29 - 135, Sandpit Road 29 - 43, Kendale 8 - 58, Downham Way 45 - 349.
Fridays - Shroffold Road 245 - 259 and 283 - 305, Ballamore Road 10 - 110, Pendragon Road 97 - 119, Ambleside 33 - 52.

Phoenix Festival Forster Park 2009
See lots more pictures of the Phoenix area in our Picture Gallery.
See lots more pictures of the Phoenix area in our Picture Gallery.