Phoenix held a series of information and consultation meetings through January at local centres to outline and explain about the Phoenix rent rise. They also attended Local Area Panel meetings.
Officers from the Phoenix Finance Section explained the rise, when any new charges would apply and how the increase is worked out. Letters are going out to all tenants to show how the rent increase is worked out.
The Government says how much our rent has to go up by.
Your total weekly charge consists of a net rent, service charge and other charges such as water rates.
All housing associations have to increase their net rents in line with government legislation which is effective until 2012. The net rents are increased using a formula, which is: New net rent = current rent x [September Retail Price Inflation] (5.0%) + 0.5%] + up to £2 per week.
The service charge is excluded from this calculation.
Phoenix rents have been increased (from April 2009) using this formula.
The service charge FOR TENANTS
Your service charge is the money you pay towards costs which are specific to where you live. Phoenix charges a fixed service charge, meaning you pay a known amount every week or month, and the figure does not change during the rental year.
Depending on where you live, service charges may include:
Grounds maintenance, such as cutting the grass, weeding, shrubs and beds, cleaning and disinfecting bin enclosures, sweeping paths & picking up litter.
Caretaking - the cost of the Phoenix caretaker who looks after your building.
Communal cleaning - the cost of cleaning common parts of your building.
Communal electricity - we pay the utility supplier for electricity to light common parts of your building then pass the costs on to you.
Communal heating charges where there is a communal boiler.
Please note that you will only be charged for services