Our opening hours are Monday to Friday 9.00 am – 5.00 pm, not working bank holidays 

If you have any enquiries regarding grounds maintenance works, tree works, play areas and bulky rubbish in communal areas, please contact environment department.

Telephone freephone 0800 0285 700 or low cost from mobile 0844 264 2844 or email: customer services.

Phoenix Environmental service provide the following service:

Grounds Maintenance (link to grounds maintenance page).
This for maintenance grass, shrubs and hedges of communal areas of the housing estates.
Play Area maintenance (link to play area page).
Inspection and maintenance of Play equipment.
Tree Maintenance (link to tree maintenance page).
Estate Tree maintenance.
Refuse Disposal (link to Refusal page).
Rubbish disposal.

Grass cutting

The grass in the communal areas on the housing estates should be maintained between 30mm and 70mm in length at all times. Grass clippings are collected and contractor will ensure hard areas, shrub beds are also clear of grass cutting etc, before leaving the site by sweeping or blowing them off.

Shrub bed maintenance Glendale is required, under the contract to maintain shrub and rose beds in accordance with 'recognised horticultural best practice'. This requires: beds to be maintained in a weed, leaf and litter-free condition and to be left in a cultivated condition, residual herbicide to be applied as required to maintain a long term weed-free effect, beds to be edged using an edging iron following maintenance operations and shrubs/roses to be pruned in accordance with the requirements of each individual species.

Hedge maintenance

Hedge-cutting is dealt with on a frequency basis. The contract states that all hedges are to receive a maintenance visit and be cut at least twice a year. As well as the cutting of the hedge in accordance with 'best horticultural practice', there is also a requirement that the hedge bed is maintained in a weed free condition, any self-seeded saplings are removed, and where necessary, the hedge bed is edged with an edging iron. These operations are to take place at the same time as the cut.

Play Areas

The play areas in the Phoenix are inspected on a regular basis for defects and ensure the play areas are up to current safety standards. 

Tree Maintenance

Phoenix Community Housing provides a planned tree management maintenance program. Within the tree program works are carried to out to ensure all the trees are in a safe and maintained condition (Remove dead, dying and dangerous trees, remove dangerous and damaged limbs, pruning branches). We will not remove trees unless it is necessary (if the tree is dead or diseased)

Refuse Disposal

All items of household waste household rubbish should be secured and sealed in plastic bags and placed in the chute or bin(s) provided. The collection and disposal of this waste is carried out by the London Borough of Lewisham (for more information use the link below).
http://www.lewisham.gov.uk/Environment/RubbishWasteAndRecycling/HouseholdWaste/

We would encourage all residents to use recycling facilities provided by the London Borough of Lewisham to dispose of glass, cardboard, newspapers and magazines and tins. For more information regarding recycling use the link below.
http://www.lewisham.gov.uk/Environment/RubbishWasteAndRecycling/Recycling/ 

Bulky Items

If you have bulky items of furniture for example items of furniture, white goods, rolls of carpet, beds, etc.  you wish to dispose of you will need contact the London of Lewisham to arrange for them to be taken away on Telephone number 020 8314 7171 or use the link to find out more information.
http://www.lewisham.gov.uk/Environment/RubbishWasteAndRecycling/Recycling/

Bulk Rubbish is dumped on Phoenix housing estates and communal green areas and this cost Phoenix and ultimately the residents of Phoenix thousands of pounds. Phoenix spent over £60,000.00 disposing of bulk rubbish left the housing estates between April 2009 and March 2010. At Phoenix we are aiming to reduce the amount of bulk rubbish left on the estates and green areas.

We will investigate complaints and incidents of bulk rubbish left on our estates where evidence is available, we will make every effect to identify and take court action against perpetrators. Residents caught dumping bulky waste could face court action or a fine.